AI Receptionist That Answers Every Call, 24x7
Handle inbound calls, book appointments, and route leads with a voice that sounds human. Murf handles the setup, call flows, integrations, and optimization for you - so your team never misses a lead.
For Businesses That Need Every Call Answered
Trusted by 1,000+ teams of all sizes across healthcare, finance, retail, real estate, customer support, and other industries.
40%
Reduction in
Cost-to-Serve
<600ms
Response
latency
30%
Increase
in CSAT scores
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Handle All Front Desk Calls, With Murf’s AI Receptionist
Appointment Booking
Let callers schedule, reschedule, or cancel appointments over the phone. Murf’s AI receptionist checks availability, captures details, confirms the booking, and sends confirmation via SMS, email or WhatsApp.
Call Routing
Route callers to the right person, team, branch, or department whenever human intervention is required. AI receptionists replace phone trees and IVR menus with natural conversations that get customers to the right place faster.
Lead Qualification
Our AI virtual receptionist asks the right intake questions, captures caller details, identifies buying intent, and sends qualified leads to your CRM or sales team with a clean call summary.
FAQ Handling
Answer frequently asked questions about pricing, hours, locations, services, policies, availability, and order status instantly. Address customer concerns round the clock.
24/7 Call Answering service
Small service businesses lose 30-40% of potential clients to missed calls. Our AI phone receptionist handles multiple calls simultaneously, addresses customer inquiries and captures leads 24/7.
Custom Analytics
We design intricate and hyper personalized call analytics ranging from overall call quality metrics to detailed query level analytics. Our AI agent logs every call, generates call summaries, and shares call recordings for review and compliance check.
AI Receptionist That Never Misses A Call
Integrates With Existing Systems
Connect Murf's AI receptionist with your CRM, calendar, existing phone system, ticketing tools, workflow automations, and preferred LLM. Our AI receptionist fits into your existing workflow instead of forcing a new one.
Natural Voice & Multilingual support
Choose from 200+ voices across 35+ languages or clone your own brand voice. Our AI receptionist understands and speaks regional accents and dialects like a real human receptionist.
Built to Scale
Whether you receive 10 or 10,000 calls during peak hours, we support high volumes with low latency, fallback flows, elastic capacity, and 99% uptime. Scale call volumes without scaling cost.
Edge Cases Handling
Custom orchestration ensures smooth edge case handling, context retention across multiple turns, and barge-in handling. Murf's AI assistant can transfer calls to a human agent, share call context, and help your team continue the conversation without starting over.
Purpose-built Receptionist
Get AI-native answering service tuned to your needs, not some VOIP platform who retrofitted AI onto an IVR. We build AI-first agents that match human call quality in real world performance.
End-to-End Setup
We will design call flows, customize scripts, configure routing, connect systems, test real call scenarios, and prepare your AI receptionist before launch.
How It Works
1.
Build
Share your call goals, FAQs, routing rules, booking process, and escalation needs. Murf helps turn them into structured AI receptionist flows.
2.
Connect
Murf connects with your business phone setup, CRM, calendar, ticketing system, APIs, or preferred LLM. You keep your current tools while adding AI call handling on top
3.
Improve
Review call transcripts, summaries, missed intents, and outcomes. Murf helps optimize the experience so your voice AI receptionist gets better over time.
Traditional Receptionists vs Murf
MURF AI VOICE AGENT
Built for Various Use Cases
Healthcare
Answer patient calls, book appointments, collect intake details, route urgent requests, and support after-hours call coverage.
Legal
Qualify new client inquiries, capture case details, route urgent matters, and send call summaries to your intake team.
Real Estate
Capture buyer and seller leads, schedule property inquiries, route calls to agents, and follow up on missed opportunities.
Home Services
Book service calls, answer location or pricing questions, route emergency jobs, and capture new customer requests.
Dental
Schedule cleanings, reschedule appointments, answer common patient questions, and manage after-hours inquiries.
Financial Services
Route account questions, collect lead details, qualify inquiries, and escalate sensitive conversations to the right team.
Enterprise-grade Security
Voice streams, transcripts, and call metadata are protected in transit and at rest, helping your team manage customer conversations securely.
Murf supports enterprise-grade access controls, audit trails, role-based permissions, and governance workflows for teams in regulated industries.
Customer conversations are handled with strict data governance. Murf does not use your customer data to train shared models.
Murf Integrations
AI Voice Agent for Every Use Case
AI Sales Agent
Murf’s AI sales agent handles inbound and outbound sales calls, qualifies prospects, captures buying intent, books meetings, updates your CRM, and nurtures leads 24x7...
AI SDR
AI voice agents that help sales teams automate top-of-funnel conversations - from identifying qualified prospects to running personalized outreach, qualifying buyer intent, and booking...
AI Customer Support
AI customer support agents are built for support teams that need instant responses, real workflow actions, and natural voice conversations across customer service...
AI Cold Calling
Automate voice agents to make initial outreach, qualify leads, handle objections and land appointments.Offload repetitive work from human teams, allowing them to focus...
AI Call Center
Murf’s AI call center agents pick up instantly, understand natural language, resolve routine inquiries, take action in your CRM, and route calls to human agents only when...
AI Outbound Calling
Build AI outbound calling agents for sales teams that qualify first call leads, understand intent, handle first-touch conversations, trigger follow-ups, and route high-intent prospects...
AI Customer Service
Murf deploys production-grade AI customer service agents that answer inbound calls, automate routine customer queries, schedule appointments, update customer records...
AI Concierge
Answer calls, understand customer intent, give customized responses trained on your business, and help users move from question to action - whether they want to book...
AI Voice Agents for Appointment Booking
Answer appointment calls, qualify booking needs, find open slots, schedule appointments, send reminders, handle cancellations, and reschedule appointments without adding...
AI IVR
AI IVR systems with conversational call routing system for businesses handling high inbound call volumes. Reduce wait times, prevent misrouted calls, and resolve routine...
AI Voice Agents for Real Estate
Voice AI for inbound and outbound real estate calls that qualify buyer and seller leads, book property showings, update CRMs, and escalate high-intent conversations with full context...
AI Voice Agents for Healthcare
Voice AI for inbound and outbound healthcare calls that schedule appointments, collect patient intake details, route urgent requests, update clinical systems, and escalate complex...
AI Voice Agents for Retail
Voice AI for inbound and outbound retail calls that answer customer inquiries, check store information, support order workflows, update CRM records, and escalate complex...
AI Voice Agents for Restaurants
Voice AI for inbound and outbound restaurant calls that take reservations, answer guest questions, manage order inquiries, support catering requests, and escalate complex...
AI agents for Consumer lenders
Murf's consumer lending AI voice agent automates borrower interactions across pre-qualification, payment reminders, collections, and dispute handling - 24/7, with...
AI Recruiter
Murf's AI recruiter agent screens, interviews, and evaluates candidates on autopilot - so you fast-track the best hires in days, not weeks. Automate sourcing, scheduling...
FAQs
For any further questions,
send us a message at support@murf.ai
An AI receptionist is a voice-based AI agent that answers business calls, understands caller intent, responds naturally, books appointments, routes calls, captures leads, and follows up automatically. It works like a virtual front desk that stays available 24/7.
Not exactly. A virtual receptionist is usually a remote human who answers calls for your business. An AI receptionist uses voice AI to answer calls, understand intent, book appointments, route callers, and summarize conversations automatically.
Yes. Murf can work as an AI answering service that answers calls 24/7, captures caller details, handles FAQs, books appointments, qualifies leads, and sends summaries to your team.
Traditional call answering services often focus on taking messages or forwarding calls. Murf can do more than answer calls - it can understand the caller’s needs, update business systems, schedule appointments, and escalate with context. An AI reception for small businesses will be more crucial than call answering services.
Yes. Murf can act as an AI phone receptionist for businesses that want to answer calls, route customers, collect information, and automate front-desk workflows without adding more staff.
Murf combines natural AI voices, fast voice response, managed setup, CRM and calendar integrations, human escalation, and scalable call handling. Murf does not just give you software - it helps deploy the receptionist workflow with you.
Yes. Murf can connect with your calendar to check availability, schedule appointments, reschedule bookings, and send confirmation messages to callers.
Yes. Murf works as a 24/7 AI receptionist that can answer questions, collect inquiries, book appointments, and escalate urgent calls even when your team is unavailable.
Murf can transfer the call to a human, take a detailed message, or trigger a follow-up based on your rules. The handoff includes call context, so your team knows what the caller needs.
Yes. Murf can connect with CRMs, calendars, telephony platforms, ticketing tools, workflow systems, custom APIs, and bring-your-own-LLM setups.
Murf supports enterprise-grade security, role-based access, audit trails, and privacy controls. For regulated industries, call flows can be configured around consent, escalation, and data-handling requirements.
AI receptionist pricing depends on call volume, voice usage, integrations, and deployment needs. Murf offers flexible pricing for teams that want to automate reception workflows without scaling front-desk headcount.
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